Program Description

These Terms and Conditions apply to the following offerings: 60 min meeting (non-package) or 90 min meeting (non-package)

Expectations and Responsibilities.

As your Coach, my role is to:

• Come to each meeting on time, prepared, and available to support you.
• Believe you to be naturally creative, resourceful, and whole.
• Provide a safe coaching environment.
• Challenge you to stretch and grow.
• Offer support, honesty, and accountability throughout the process.
• Answer your questions as they arise. 

As the Client, it is your responsibility to:

• Show up for each meeting on time and without distractions.
• Give 100% of your effort and fully commit to the Program.
• Be open to new ideas and show up with a beginner’s mindset.
• Complete all homework assignments.
• Provide payment and paperwork for the Program on time.
• Come to each Coaching Session willing to stretch and grow.
• Share your thoughts and feelings openly about the Program and your progress, and bring any concerns to my attention as soon as possible.
• Ask any questions you may have as they arise.

Scheduling and Timing.

Contacting Me: I try to be attentive to my clients. Should you need to reach me between Coaching Sessions or scheduled meetings, please contact me between 10:00 am – 7:00 pm PST Monday through Thursday by e-mail.  E-mail is preferred over phone or text. I will do my best to respond to you within 24 hours Monday to Thursday and by the next business day after hours, and on weekends and holidays. Please note that e-mails between Coaching Sessions or scheduled meetings are for general inquiries and quick questions pertaining to your Program, and you will receive laser-coaching e-mail responses. Should you need to discuss something at length, I may request that we wait and discuss your question during the Coaching Sessions or schedule a separate meeting to address accordingly.

Scheduling: If applicable, you will receive the link to schedule your Coaching Sessions through our online scheduling service.  You may schedule your calls one at a time, or all at once, based on availability. Coaching Sessions will take place over the phone, or via Google Meet/Zoom or GoBrunch Training Platform, so please come prepared to start and end each Coaching Session on time.

Cancellation or Rescheduling: If you need to cancel or reschedule a meeting in advance for any reason, you must do so at least 24 hours prior to the scheduled Meeting by canceling or rescheduling through our online scheduling service. Alternatively, if you need to cancel within the 24-hour window, you will need to contact me directly via e-mail at hello@karlmuhlbauer.com.

Missed Session: If you cancel without 24 hours’ notice or don’t show up for a Session, the Session will be considered a Missed Session, and it will be forfeited without the opportunity to make it up.

Investment and Payment.

Payment: You agree that you are financially willing and able to invest in this Program and or Services by choice, and by so doing, you are not in any way incurring any economic hardship.  

Authorization and Receipt: You will receive an invoice and payment is due within 24 hours. If paying by credit card, debit card, or you give us permission to automatically charge your credit/debit card or account as payment for your Program without any additional authorization, for which you will receive an electronic receipt. If there are any changes that need to be made to your billing information in order for your payment to be processed, you are responsible for letting me know in advance by sending an e-mail to hello@karlmuhlbauer.com. If payment is not made by the date due on the invoice, your Program will be put on hold until payment is made.

Missed Payment: In the event that payment is not received by the date due or there is a problem with the payment transaction or method, you will be notified by e-mail and then have a three day grace period (3) to make the payment following the due date, whether paying in full or by installment, during which time the Program will be put on hold and no Coaching Sessions will be held, including during the grace period. If no payment is made within the three day grace period (3), the Program will automatically terminate and any remaining Resume Work, Coaching Sessions or Program access will be forfeited.

Refund Policy: I want you to be happy with your Program. If for some reason you are not satisfied and wish to stop the Program at any time or you cease to make payments, because we will have invested considerable time and effort in your Program, if you decide to withdraw for any reason whatsoever, you still will remain fully responsible for the full cost of the Program and or Services, and no refund will be provided.

I understand that if I decide to withdraw for any reason whatsoever, I still will remain fully responsible for the full cost of the Program, and no refund will be provided.*

Confidentiality and Non-Disclosure.

Non-Disclosure: Confidentiality is important to me.  I will keep all information exchanged between us during the Program and thereafter completely confidential. I will not disclose any information that you share during the Program including your name or other personally- identifying characteristics or information, to anyone else, unless: (1) they have a legitimate reason to know such information as a member of my team or staff, (2) when required by law, (3) when required for my professional credentialing, or (4) you have given me prior written permission. 

Intellectual Property Rights.

I retain all ownership rights to the materials, tools and aids provided to you for your use through your participation in the Program. The copyrighted and original materials shall be provided to you for your individual use only and with a single-user license. You are not authorized to share, copy, distribute, or otherwise disseminate any materials received from me electronically or otherwise without my prior written consent. All intellectual property, including the copyrighted Program materials tools and aids, shall remain my sole property and no license to sell or distribute my materials is granted or implied. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or personal purposes, any portion of the Program, including any of the Program materials.

Personal Responsibility, Disclaimer & Release of Claims.

Personal Responsibility & Assumption of Risk: You acknowledge that you take full responsibility for your health and well-being and all decisions made before, during and after your Program. I have used care in preparing the information provided to you, but all of my information, programs and services are made available to you as self-help tools for your own personal use and for informational and educational purposes only. You accept full responsibility for your choices, actions and results, and expressly assume the risks of the Program for your use, or non-use, of the information provided. You agree that you are personally responsible for your results, and that while I serve as your Career and Executive Coach, your success depends primarily on your own effort, motivation, commitment and follow-through. You accept and understand that results differ by each individual, and therefore, specific results cannot be guaranteed. You also understand that you are expressly assuming all of the risks of the Program, whether or not such risks were created or exacerbated by the Program. 

Disclaimer: I explicitly state that while serving in the role of Career and Executive Coach, I am not, nor am I holding myself out to be, a doctor, psychologist, therapist, licensed nutritionist, registered dietician, or spiritual counselor or any other kind of medical or mental health practitioner in any way at any time before, during or after your Program. Nothing contained in this Program is intended to be a substitute for the medical diagnosis or treatment that can be provided by your own physician, therapist, or another qualified health care practitioner. I explicitly state that the information provided to you is not for the purposes of diagnosing, preventing, treating or curing any health problem or disease. You always should seek the advice of your own physician or another qualified health care practitioner regarding any specific medical condition or mental health condition you may have. Do not start or stop taking any medications because of anything you have read or received from us through this Program.

Referral to Mental Health Practitioners: Should it appear that you are in a situation where you may intend to cause harm to yourself or to others or if mental health services may be appropriate for any potential mental health issue or concern, I will refer you to a licensed therapist, counselor, or other mental health practitioner. In the role of a Career and Executive Coach, my intent is NOT to replace any relationship that exists, or should exist, between you and your doctor, nurse practitioner, physician’s assistant, therapist, counselor, or other physical or mental health care practitioner or spiritual counselor. 

Limitation of Liability, Indemnification, and Release of Claims: I will not be held responsible in any way for the information that you request or receive through this Program. By agreeing to this Agreement, you fully and completely hold harmless, indemnify and release me and any other of my employees, shareholders, directors, staff, consultants, contractors, agents, or anyone affiliated with us from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have in the future against me or us, arising from your participation in or in any way related to the Program, with the exception of acts of gross negligence, even if we were aware in advance of the possibility of any such claim.

Other Important Terms.

Termination: Should I choose to terminate this Agreement at any time, I will provide you with 72 hours written notice via e-mail. Any outstanding payments for services that already have been provided to date are immediately due and payable, and any payment that has been made for Coaching Sessions that have not yet been held will be refunded pro-rata. Should you choose to terminate the Agreement at any time, you are to: (1) provide me with 72 hours written notice via e-mail, (2) remain financially responsible for the full cost of the Program or Service, (3) immediately make any payments that are due and payable, and (4) no refunds will be provided. Notwithstanding the provisions of this section, all other terms of this Agreement, including all Investment, Refund Policy, and Intellectual Property terms, will still apply even after termination by either of us.

Notice: All correspondence or notice required regarding the Program shall be made to me at hello@karlmuhlbauer.com and to you at the e-mail address you provided during your enrollment in the Program or engaged in service. Should your e-mail address or contact information change at any time throughout the course of the Program or delivery of the service, it is your responsibility to provide your new contact information to me within 72 hours of any such change.

Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time if the amendment is made in writing and is signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else. The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement. In the event that any part of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of any of the remaining portions of the Agreement which shall be severed and remain in full force.

Governing Law: This Agreement shall be construed according to the laws of the State of California and all laws and regulations of Los Angeles County, California.

Dispute Resolution: It is hoped that should we ever have any differences, we could be able to work them out through a phone conversation or e-mail correspondence. However, should a dispute ever arise between us, we agree now that we will submit to binding arbitration before a single arbitrator, selected jointly, in accordance with the American Arbitration Association Rules. Prior to seeking arbitration, you must submit your complaint to me with full details about your dissatisfaction with your Program via e-mail to me at hello@karlmuhlbauer.com . You understand and agree now that the only remedy that can be awarded to you through arbitration is full refund of your Payment made to date. No award of consequential or of any other type of damages may be granted to you. Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having the appropriate jurisdiction. By signing this Agreement, you are agreeing to a modification of the statute of limitations such that any arbitration must be commenced within one (1) year of the date of the act, omission, or other conduct complained of as submitted by you in e-mail, or shall otherwise be forfeited forever. You also agree that should arbitration take place, it will be held in Los Angeles County, California, and the prevailing party shall be entitled to all reasonable attorney’s fees and costs necessary to enforce the Agreement.

Non-Disparagement: In the event of a dispute between us, you agree to not engage in any conduct or communications, public or private, including social media, designed to disparage the Program or me. Where requested by law or arbitration, of course, you are not prohibited from sharing your thoughts and opinions as a part of the legal process.

By checking the box you are accepting this Agreement, and acknowledge that you have read, understand, agree to and accept all of the terms in this Agreement. Your Program will not begin you agree to these terms, and payment has been made.